Privacy policies

Privacy Policy – Medgula, a Medical Device Marketplace

1. Introduction

This Privacy Policy explains how our medical device marketplace (“Marketplace,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when users (“you,” “your,” “buyers,” “sellers,” or “visitors”) access or use our platform, mobile applications, and related services. We are committed to maintaining the highest standards of privacy, security, and regulatory compliance across all global regions in which we operate.

2. Information We Collect

We collect the following categories of information to operate our marketplace and provide safe, efficient, and compliant services:

2.1 Personal Identification Information

• Full name
• Email address
• Phone number
• Business name and professional credentials
• Billing addresses

2.3 Transaction & Marketplace Activity

• Listings created, and viewed
• Payment history and invoices
• Communication between buyers and sellers
• Device specifications, service requests, and quotes

2.5 Sensitive Information (Limited Use)

For certain regulated medical devices, we may collect:

• Verification documents
• Compliance declarations
• Import/export documentation

We do not collect patient data or clinical records.

3. How We Use Your Information

We use collected information to:

• Facilitate buying, selling, and global trade of medical devices
• Verify seller identity
• Process payments and issue invoices
• Improve platform security and fraud prevention
• Provide customer support
• Customize user experience and marketplace recommendations
• Comply with international trade, medical device, and data protection laws

4. Legal Basis for Processing

Depending on your location, we process data under the following legal bases:

• Contractual necessity – to provide marketplace services
• Legitimate interest – fraud prevention, platform improvement
• Regulatory compliance – medical device trade regulations
• User consent – marketing communications, cookies

5. Sharing & Disclosure of Information

We may share information with:

5.2 Marketplace Participants

Buyers and sellers may view limited profile information necessary to complete a transaction.

5.3 Legal & Regulatory Authorities

We may disclose information when required by:

• FDA, CE, ISO, or other regulatory bodies
• Customs and import/export authorities
• Court orders or legal investigations

We never sell personal data to advertisers or unrelated third parties.

6. International Data Transfers

As a global marketplace, your information may be transferred to and processed in countries outside your region. We ensure appropriate safeguards such as:

• Standard Contractual Clauses (SCCs)
• GDPR-compliant data protection measures
• Secure encrypted transmission

7. Data Security

We implement industry‑standard security measures including:

• Encryption in transit and at rest
• Multi‑factor authentication
• Secure server infrastructure
• Regular security audits and monitoring

Despite our efforts, no system is completely immune to cyber threats.

8. Data Retention

We retain information only as long as necessary for:

• Legal and regulatory compliance
• Transaction history
• Fraud prevention
• Platform operations

Users may request deletion of their data where legally permissible.

9. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal data
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to marketing communications
• Request data portability

To exercise these rights, contact our Data Protection Officer at the email provided below.

10. Children’s Privacy

Our marketplace is not intended for individuals under 18. We do not knowingly collect information from minors.

11. Updates to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date will reflect the most recent changes. Continued use of the platform indicates acceptance of the updated policy.

12. Contact Information

For questions, concerns, or data requests, contact:

Data Protection Officer (DPO) Email: privacy@medgula.com Address: Century Farm lane, Naperville IL 60563